Our Values
Our Values
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Our Care Objectives and Values
We recognise that we live in a diverse world and from our personal experiences as healthcare professionals we do not deliver umbrella care for anyone because every individual deserves to be cared for the way they desire right down to their food preferences which can often be overlooked for people of certain cultural and religious backgrounds. We also like to treat our clients as partners in delivering their care by asking them or their representatives to help us design suitable care packages. Dignity and respect Person centred Patient excellence is what we believe in.
Blakehill Healthcare’s aims
- Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
- Treat all people supported by us and all people who work here with respect at all times.
- Uphold the human and citizenship rights of all who work and visit here and of all Service Users.
- Support individual choice and personal decision-making as the right of all Service Users.
- Respect and encourage the right of independence of all Service Users.
- Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.
- Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
- Recognise the individual need for personal fulfilment and offer
- Individualised programmes of meaningful activity to satisfy that need of our Service Users.
Blakehill Healthcare’s aims
- Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
- Treat all people supported by us and all people who work here with respect at all times.
- Uphold the human and citizenship rights of all who work and visit here and of all Service Users.
- Support individual choice and personal decision-making as the right of all Service Users.
- Respect and encourage the right of independence of all Service Users.
- Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.
- Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
- Recognise the individual need for personal fulfilment and offer
- Individualised programmes of meaningful activity to satisfy that need of our Service Users.
Maintain consistency of purpose
We will formulate long term plans, and from them short terms plans.
Resources will be allocated to long term plans.
Institute quality assurance, not quality inspection
We recognise that inspection is wasteful and resource hungry.
Quality assurance, based on continuous improvement principles, will,
over time, lead to responsibility for quality service being
shouldered by all employees.
Adopt best practice
We will recognise that commonly accepted levels of service satisfaction are no
longer acceptable, and will commit itself to researching best practice and
continuous improvement to achieve that level of excellence.
End lowest-tender contracts
We recognise that lowest price does not also necessarily provide best value,
and neither does highest price. We will examine all supply relationships,
and focus on those which, as part of long term planning and relationships,
provide lowest total cost, not merely initial cost.
Maintain consistency
of purpose
We will formulate long term plans, and from
them short terms plans. Resources
will be allocated to long term plans.
Institute quality assurance,
not quality inspection
We recognise that inspection is wasteful and
resource hungry. Quality assurance, based
on continuous improvement principles,
will, over time, lead to responsibility for quality
service being shouldered by all employees.
Adopt best practice
We will recognise that commonly accepted
levels of service satisfaction are no longer
acceptable, and will commit itself to researching
best practice and continuous improvement
to achieve that level of excellence.
End lowest-tender
contracts
We recognise that lowest price does not
also necessarily provide best value, and neither
does highest price. We will examine all supply
relationships, and focus on those which, as
part of long term planning and relationships,
provide lowest total cost, not merely initial cost.
Constantly improve the system
We will constantly improve the system for planning and service
delivery, and promote innovation. Managers will focus on their
role of continually working on the system.
Institute leadership
Managers will focus on quality, consistently communicate
that focus, and be action-oriented.
Break down barriers
We will break down barriers between departments and staff areas,
and encourage everyone to work in cross-dimensional teams.
Eliminate arbitrary numerical targets
We will eliminate standards that prescribe numerical quotas for the
workforce and numerical goals for managers, and substitute aids and helpful
leadership in order to achieve continual improvement of quality and productivity.
Encourage education
The organisation needs good people, who are constantly
improving, along with its ambitions.
Constantly improve the system
We will constantly improve the system for
planning and service delivery, and promote
innovation. Managers will focus on their
role of continually working on the system.
Institute leadership
Managers will focus on quality,
consistently communicate that focus,
and be action-oriented.
Break down barriers
We will break down barriers between
departments and staff areas, and
encourage everyone to work in
cross-dimensional teams.
Eliminate arbitrary
numerical targets
We will eliminate standards that prescribe
numerical quotas for the workforce and
numerical goals for managers, and substitute
aids and helpful leadership in order to
achieve continual improvement
of quality and productivity.
Encourage education
The organisation needs good people,
who are constantly improving,
along with its ambitions.
Institute training on the job
Employees, including managers, will be encouraged to constantly update
and improve their skills, by modern on-the-job methods.
Drive out anxiety
We will encourage effective two-way communication in order to drive anxiety
out of the organisation, so that everybody can work effectively together.
Permit pride in workmanship
We will remove any barriers which rob workers of the right to pride in
their workmanship. This implies a focus on quality.
Eliminate exhortations
We will eliminate the use of slogans, posters and exhortations to the workforce,
demanding higher quality, without providing the methods.
Top management’s commitment
We will clearly define top managements permanent commitment
to ever-improving quality and productivity, and our obligation to implement
all of these principles. Implementation implies a dedication to action
Institute training
on the job
Employees, including managers, will be
encouraged to constantly update and improve
their skills, by modern on-the-job methods.
Drive out anxiety
We will encourage effective two-way
communication in order to drive anxiety out
of the organisation, so that everybody
can work effectively together.
Permit pride in
workmanship
We will remove any barriers which rob workers
of the right to pride in their workmanship.
This implies a focus on quality.
Eliminate exhortations
We will eliminate the use of slogans, posters and
exhortations to the workforce, demanding
higher quality, without providing the methods.
Top management’s
commitment
We will clearly define top managements
permanent commitment to ever-improving
quality and productivity, and our obligation
to implement all of these principles.
Implementation implies a dedication to action