Our Care Objectives and Values
We recognise that we live in a diverse world and from our personal experiences as healthcare professionals we do not deliver umbrella care for anyone because every individual deserves to be cared for the way they desire right down to their food preferences which can often be overlooked for people of certain cultural and religious backgrounds. We also like to treat our clients as partners in delivering their care by asking them or their representatives to help us design suitable care packages. Dignity and respect Person centred Patient excellence is what we believe in.
Our Care Objectives and Values
Blakehill Healthcare’s aims
- Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
- Treat all people supported by us and all people who work here with respect at all times.
- Uphold the human and citizenship rights of all who work and visit here and of all Service Users.
- Support individual choice and personal decision-making as the right of all Service Users.
- Respect and encourage the right of independence of all Service Users.
- Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.
- Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
- Recognise the individual need for personal fulfilment and offer
- Individualised programmes of meaningful activity to satisfy that need of our Service Users.
Maintain consistency of purpose
We will formulate long term plans, and from them short terms plans. Resources will be allocated to long term plans.
Adopt best practice
We will recognise that commonly accepted levels of service satisfaction are no longer acceptable, and will commit itself to researching best practice and continuous improvement to achieve that level of excellence.
Institute quality assurance, not quality inspection
We recognise that inspection is wasteful and resource hungry. Quality assurance, based on continuous improvement principles, will, over time, lead to responsibility for quality service being shouldered by all employees.
End lowest-tender contracts
We recognise that lowest price does not also necessarily provide best value, and neither does highest price. We will examine all supply relationships, and focus on those which, as part of long term planning and relationships, provide lowest total cost, not merely initial cost.
Constantly improve the system
We will constantly improve the system for planning and service delivery, and promote innovation. Managers will focus on their role of continually working on the system.
Institute training on the job
Employees, including managers, will be encouraged to constantly update and improve their skills, by modern on-the-job methods.
Managers will focus on quality, consistently communicate that focus, and be action-oriented.
Drive out anxiety
We will encourage effective two-way communication in order to drive anxiety out of the organisation, so that everybody can work effectively together.
Break down barriers
We will break down barriers between departments and staff areas, and encourage everyone to work in cross-dimensional teams.
We will eliminate the use of slogans, posters and exhortations to the workforce, demanding higher quality, without providing the methods
Eliminate arbitrary numerical targets
We will eliminate standards that prescribe numerical quotas for the workforce and numerical goals for managers, and substitute aids and helpful leadership in order to achieve continual improvement of quality and productivity.
Permit pride in workmanship
We will remove any barriers which rob workers of the right to pride in their workmanship. This implies a focus on quality.
The organisation needs good people, who are constantly improving, along with its ambitions.
Top management’s commitment
We will clearly define top managements permanent commitment to ever-improving quality and productivity, and our obligation to implement all of these principles. Implementation implies a dedication to action